Privacy Policy

Introduction

NINJA AV LIMITED respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and safeguard your personal data when you visit our website, complete our contact form or otherwise communicate with us about our services. Please read this Privacy Policy carefully so that you understand how we process your personal data.

Data Controller

Personal Data We May Collect

We may collect the following categories of personal data, depending on how you interact with us:

• Identity and contact information: your name, email address, telephone number and postal address.
• Project information: details about your residential property, marine vessel or B2B project, including project requirements, location and any preferences you tell us about.
• Communication data: records of your correspondence with us, including emails, messages and any notes from telephone or in-person conversations.
• Technical data: your internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system and platform, and other technology on the devices you use to access this website.

How We Collect Personal Data

We collect personal data in the following ways:

• Direct interactions: when you complete our contact form, send us an email, telephone us, meet us in person or otherwise communicate with us.
• Automated technologies: as you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using server logs and other similar technologies.

How We Use Your Personal Data

We use your personal data only for the purposes for which it was collected, including:

• To respond to your enquiries and provide information about our services.
• To discuss, plan, quote for and deliver residential, marine and B2B technology projects.
• To manage our ongoing relationship with you and communicate with you about projects and services.
• To comply with our legal, regulatory, insurance and professional obligations.
• To improve our website, services and customer experience.

Lawful Bases for Processing

We rely on the following lawful bases for processing personal data under the UK GDPR and the Data Protection Act 2018:

• Consent: where you have given clear consent for us to process your personal data for a specific purpose, such as receiving marketing communications.
• Contract: where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legal obligation: where processing is necessary for compliance with a legal or regulatory obligation to which we are subject.
• Legitimate interests: where processing is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests, such as administering our business and keeping our records up to date.

Direct Marketing

We will not send you direct marketing communications unless you have expressly opted in to receive them. If you do opt in, you may withdraw your consent at any time by contacting us at ninjaavuk@gmail.com or by following the unsubscribe link in any marketing email we send.

Cookies and Similar Technologies

Our website may use cookies and similar technologies that are strictly necessary for the operation and security of the website. We do not use cookies for tracking, analytics, behavioural profiling, advertising or any other non-essential purpose. Where non-essential cookies are introduced in the future, we will update this Privacy Policy and obtain your consent where required.

Sharing Personal Data

We do not sell your personal data. We may share your personal data only in the following circumstances:

• With trusted contractors, consultants, professional advisers and service providers who need the information to perform services on our behalf and who are contractually bound to keep your personal data confidential and secure.
• With regulatory authorities, law enforcement agencies, courts or other third parties where we are under a legal or regulatory obligation to do so, or to protect our rights, property or safety.
• In connection with a business sale, merger, restructuring or financing, subject to appropriate confidentiality arrangements.

International Transfers

We generally do not transfer your personal data outside the United Kingdom or the European Economic Area. If this changes in the future, we will ensure that any international transfer is made in accordance with the UK GDPR and the Data Protection Act 2018, including by using appropriate safeguards such as adequacy decisions or standard contractual clauses approved by the UK Government.

How Long We Keep Personal Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, insurance, regulatory or reporting requirements. When personal data is no longer needed, we will securely delete or anonymise it. The length of time we keep personal data will depend on the nature of the information and the reason for processing it.

Data Security

We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, damage, disclosure or access. We limit access to your personal data to those employees, contractors and third parties who have a legitimate business need to know. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.

Your Data Protection Rights

Under the UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your personal data:

• The right to access a copy of the personal data we hold about you.
• The right to rectification of inaccurate or incomplete personal data.
• The right to erasure of your personal data in certain circumstances.
• The right to restrict processing of your personal data.
• The right to object to processing of your personal data, including for direct marketing purposes.
• The right to data portability to receive your personal data in a structured, commonly used and machine-readable format.
• The right to withdraw consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us at ninjaavuk@gmail.com. We will respond to your request within one month, unless the request is complex or you make multiple requests, in which case we may extend this period by a further two months.

Complaints

If you have any concerns about how we handle your personal data, you have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. You can contact the ICO via the website at www.ico.org.uk. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

Third-Party Websites

Our website may contain links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements or content. We encourage you to read the privacy policy of every website you visit.

Children's Privacy

Our website and services are not directed at children under the age of 18, and we do not knowingly collect personal data from children. If you believe that we have collected personal data from a child, please contact us immediately and we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the way we operate. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically so that you are aware of any changes.